The most intuitivecustomer support platform
Help Scout brings context, collaboration, and AI inside the flow of support, so your team can make fast, exceptional service the standard.
Automation where it helps
Your always-on AI assistant resolves 70% of routine requests on average.
People at the heart
Hands-on conversations go to the right teammate in your shared Inbox.
Insights to improve
Help Scout learns from every interaction to sharpen all your future replies.
Help Scout is by far the best support product I have ever used.
One home for all your support conversations
Plus, all the little things support teams love
Get a boost from AI
Recap long threads, edit and translate replies, or even create a first draft, all with a click.
Company management
Get the context you need to support full accounts, not just individuals.
Snooze
No rush to reply? Resurface the conversation at a later date automatically with snooze.
Send later
Schedule a reply so the customer gets it at the perfect time.
Workflows
Automate the tedious but critical tasks that keep your team (and Inbox) organized.
Saved replies
Add proven answers to common questions or situations with a few clicks.
Multiple Inboxes
Give every department or product its own dedicated place for support.
Channels
Close those extra tabs and handle messages from social, Shopify, and more in Help Scout.
